Services

Continuous Quality Improvement

Ikaan's process improvement strategy has assisted businesses across multiple industries in solving complex problems in cost, resource, and quality improvement to drive overall process efficiency. This service assesses existing processes that no longer meet your objectives. We partner with your organization to review areas of concern and opportunities for improvement. Ikaan has assisted many teams in reengineering their business processes to drive desired results across multiple functional areas. We aim to help your organization design, integrate, and manage complex processes and systems over their ever-changing life cycles.

We use a four-stage approach to continuous quality improvement: Assessment, Process Development/Reengineering, Implementation, and Metrics and Monitoring.

Process Assessment

Often, as businesses mature, new areas for process improvement arise. Ikaan's goal is to identify where processes should exist for your maturing organization and highlight inefficiencies in existing processes. These areas typically have high cost and error rates, and frequent delays, resulting in increased quality issues/claims. Ikaan's assessment will assist you in identifying and resolving gaps to put you back on track for efficiency and quality performance.

Process Documentation

Policies, Standard Operating Procedures, Workflow Diagrams, and Instructions are critical documents that drive resources to perform standard and repeatable processes. They set expectations, provide easy training, and help identify how the organization, department, or individuals will be monitored and measured for continuous improvement. Documented processes are only as good as your organization's ability to follow and maintain them. 

Process Development

Process development determines how we get things done. It is necessary to get things done, whether complex or straightforward—new initiatives, technologies, and resources require work to be done efficiently. This means ensuring the right people are in the correct positions, completing the right work, and giving you the most value from your pool of resources.

Implementation

The implementation is about bringing the newly developed process, system, or tools online. It is here that we develop the plan, train the necessary resources, and execute the plan that has been put in place. Ikaan's consultants will work with your team of Subject Matter Experts to perform the work that will produce the deliverables to ensure success.

Metrics & Monitoring

Process Monitoring is the final step in ensuring that the process changes put in place deliver results that contribute to continued success. Process Monitoring builds tools into processes to allow teams and functional areas to manage and measure the results' progress and quality. Ikaan understands the importance of having the ability to monitor and measure the results. We will aid your organization in developing the necessary metrics needed to measure your processes' effectiveness and identify organizational trends over time. This supports your processes and alerts you of potential cost, training, or resource deficiencies. 

Ikaan’s success lies in helping organizations learn how to identify areas for process improvement as a part of the business culture. Let us bring your staff up to speed by teaching subject matter experts in your organization how to keep existing processes and procedures current. We will teach resources internal to your organization how to identify an opportunity for continuous improvement, differentiate between effective and ineffective processes, and pursue improvements that make a difference. Where there may be questions or challenges, we promise to only be a phone call away. 

Overlooking change management can lead organizations to fail when implementing new business systems, processes, or procedures. For new business strategies to take root in an organization, there needs to be an effective change management strategy that engages necessary individuals at all levels of the organization. The correct change management strategy will bring the right resources together at the right times to optimize the benefits of the new business strategies and guarantee long-term success. At Ikaan, we utilize change management to engage with personnel who may feel out of their comfort zone because all team members must see the value in changing for the better. We also incorporate the key individuals within your organization at the right time to accomplish each milestone. This approach translates to a clean deployment and a smooth transition from your current state to a sustainable future state process.   

Payment Card Industry

Gaining PCI Certification can be challenging for any business, especially small businesses. Having a strong Project Manager who can partner with your Qualified Security Assessor can help you understand requirements, resolve issues, and move the assessment forward while reducing the timeline to certification, resource hours, and financial impact. 

-     Project and Program Management

-     Organization Design

-     System Integration